Terms & Conditions

Last Update: November 18th, 2018

Payment Method:

Users can choose products according to their own preferences and wishes, and place orders by cash on delivery. If you need to return, you can refer to the return agreement of the mall.

After receiving the goods, if you have any questions, please contact our online customer service in time, we will serve you 24 hours a day!

Logistics terms:

1. Shipping Costs: Free shipping

2. Logistics method: Ninja Van & Others

3. Delivery time : For Overseas Factory Direct Item, It will normally take 7 – 14 days.

After the order is successfully placed, we will arrange the goods according to the order in which the order is placed. The delivery period is about 7 – 14 days working days; the delivery is not limited to the time delivery and delivery within the specified time period, and the delivery service can be provided on Saturday, Sunday and national holidays.

4. Arrival time

The arrival time after the order is completed is about 7 -14 working days.

5, Signing instructions

When placing an order, please leave the address and contact telephone number that you can sign for.

When receiving the goods, please check the goods on the spot, check whether the outer packaging is intact, whether the quantity of the goods matches the order details, whether the shopping list is complete, and do not provide the mobile phone packaging inspection before signing. If the outer box seal is damaged or torn open, you have the right to choose to reject it.

In the case that you cannot sign in person, please entrust others to sign and strictly follow the second item. The delivery courier is only responsible for dispatching the delivery item to the designated address of the courier. Anyone at the address can sign for example, and the counter is not guaranteed to be delivered to the designated person.

For risk reasons, your order cannot be modified after the purchase is confirmed. Please also fill in the correct address and phone number when placing your order. We are sorry for this inconvenience.

From now on, the stranded orders that cannot be delivered due to insufficient information will be retained by the distributor for 5 days. The Company will notify you by email, please reply to the email in the mailbox or contact customer service. If no reply is received for the order within 5 days, the Company will arrange to return it to the warehouse and refund. Please understand the inconvenience herein brought to you.

Return & Refund

1) If the goods you ordered are defective, you can request a full refund.

2) Regarding the return and refund method and conditions, please be subject to the records of the relevant products in the sales page and the ordering process.

3)The goods you return must maintain the integrity of all goods, gifts, accessories, packaging, and all accompanying documents or materials at the time of shipment. If there is a physical invoice, it should be returned together with the invoice, and you should sign the credit note and other documents required by the relevant laws and regulations; otherwise, the Company refuses to accept your return or refund request.

4) You understand and agree that when the Company needs to handle refund for you if you request a return or exchange, or because the Company cannot accept all or part of your order, or the contract is cancelled or loses efficacy for any reason, the Company shall process on your behalf, documents required by relevant laws and regulations, such as invoices or credit note.

FAQ on distribution

Q1: Can I specify the delivery time when placing an order?

A1: According to the “Transportation Company” in the order’s transportation information, it corresponds to different delivery time.

Q2: How to complain the courier?

A2: According to the “Transportation Company” in the order transportation information, the customer can contact their corresponding local service hotline.

Q3: How long does it take to deliver?

A3: Under normal circumstances, it will be delivered within 7 working days from the date of order release (excluding Sunday).

Q4: What should I pay attention to when signing for inspection?

A4: Please ensure that the outer packaging is intact and the recipient can refuse to collect the goods with damaged package.

Q5: Do I need to provide certificate when receiving the goods?

A5: No. The courier is only responsible for sending the delivery item to the designated address of the express delivery order. Anyone at the address can sign for example, the receptionist. It is not guaranteed to be sent to the designated person.

Q6: My order was signed by someone else. What should I do?

A6: If this happens, please contact the corresponding courier company according to the “Transportation Company” in the order transportation information. Please contact their local customer service.

Q7: How to check the status of the cooperation vendor’s delivery?

A7: Please check the corresponding courier company according to the “transport company” in the order transportation information.

If you are confused about the specific terms and delivery, please contact us at info@uni-cloth.com, our customer service will reply to you online all 24 hours a day, 7 days a week.

Warm reminder: The delivery may delay due to the epidemic.

You are welcome to become a user of our website (hereinafter referred to as the Company). In order to ensure that you can safely use the services of our website and protect your rights and interests, please make sure that you have read and clearly understand the following “disclaimer”, and agree that the website shall not be liable for any of the following circumstances:

1. All information, trademarks, logos, images, videos, sound files, links and other materials (hereinafter referred to as the “Information”) contained in this website are for reference only and the Company will change the information at any time and It is decided by the Company without further notice. Although the Company has made every effort to ensure the accuracy of the information on this website, the Company does not expressly or implicitly guarantee that such information is accurate. The Company will not be liable for any errors or omissions.

2. The Company may connect to other organizations or provide or establish relevant links to third party webpages. The webpages or materials pointed to by such links are provided by the linked websites, and the relevant rights are such The website, content provider or legal right holder shall not guarantee or assume any responsibility for the content of these pages. Users who browse these pages will have to bear the consequences themselves. The company does not guarantee its authenticity, correctness, immediacy, completeness or legitimacy for various services.

3. The user begins to fill in the object information, personal information on the company’s website or upload pictures, etc., indicating that you have agreed to the terms of use of the company’s website, the above actions are solely the personal actions of the user and the company shall not be responsible for the authenticity or completeness of the content.

4. The Company will not be liable for any damages (including but not limited to computer viruses, system security, data loss) caused by the use or use of this website by any person. The website does not assume any direct, indirect, incidental, special, derivative or punitive damages for any information damage, loss, theft or alteration caused by computer virus invasion or outbreak, temporary shutdown caused by government regulation or other force majeure events affecting the normal operation of the network.

5. The Company does not guarantee the stability, security, error-free, and uninterrupted service; the user expressly assumes all risks and possible damages arising from the use of the service.

6. The Company may modify, suspend or discontinue all or part of the Company’s website at any time, including stopping or changing the information on the website, all or any of the services, columns, databases or content on the website without prior notice to the user. You may correct any errors or omissions in any part of the Company’s website, or may impose restrictions on certain items or services, or may limit your use of all or part of the Company’s website without any liability. The Company also reserves the right to disclose any information at any time by law or by government orders.

7. The Company reserves the right to update this disclaimer at any time with or without prior notice. Any changes will be effective immediately upon posting on the company’s website. Please be sure to check this disclaimer each time you visit this website. If you continue to use the company’s website, you agree to accept the changed disclaimer.

Terms
Thank you for visiting our website. You may access or use the Website or related services in accordance with the following Terms of Service and any other regulations mentioned on this website. Using the Services, such as ordering items on this website, means you agree to all terms of service. This Agreement does not recognize any relationship (partnership, cooperation, employment or other form) between you and the Company. This agreement does not grant you as a representative of the Company. The Company reserves the right to change this website, related policies and agreements, privacy statements and these Terms of Service at any time. You should periodically visit this website to review the above policies and agreements, privacy statements, and updates or changes to these Terms of Service.

Intellectual Property

All software and content of the website (defined as, or including any text, audio or music, film, images, photographs and images) are the Company’s intellectual property works and are protected by intellectual property, copyright laws and international conventions. This website is for personal and non-commercial use only. The content may be used for any non-personal and/or non-commercial use only if expressly authorized by the Company and/or its third party licensors. You may not post, reproduce, sell or license any of the contents of this website without the consent or authorization of the Company. Any unauthorized act may result in civil or criminal penalties.

The Company reserves the right to revoke or modify any service without notice. The Company is not responsible for any inapplicability of this website at any time or for any reason.

Product Description

The Company will endeavor to ensure that the content and product descriptions of this website are accurate and complete. However, the company does not guarantee that the content and product descriptions are fully accurate, complete, current and correct. If you feel that the product offered by the Company does not match the description, please refer to the Company’s return and refund procedures.

Price

Unless an obvious error occurs, your order will be accepted upon payment as the price displayed on this website. While every effort has been made to ensure that all prices displayed on this website are accurate, the Company cannot guarantee that all prices are correct and that the Company reserves the right to correct any errors. If the Company finds that any of the products you have ordered are in the wrong price, the Company will notify you as soon as possible, at which time you can choose to reconfirm or cancel the order. If the Company is unable to contact you, the Company will cancel the order.

Accept Order

When you enter your profile, payment profile and submit an order, the Company will send you an email to confirm receipt of the order. This email only confirms receipt of the order and does not represent an order acceptance. When the Company sends you an email confirming that the goods have been shipped, your order has been accepted and your contract with the Company has been completed. Only the items listed in the confirmation email sent when the item is shipped are included in the contract.

The Company reserves the right to refuse to accept orders for any reason. Reasons include but are not limited to one of the following:

a) The item you ordered is out of stock, or has been withdrawn because it failed to meet our quality standards or because one or all of the ordered items are eligible for shipping restrictions.

b) The Company found the price or product description is incorrect

c) The Company was unable to obtain a payment authorization

d) You are not eligible for purchase as set out in the Terms of Service

If there is any problem with your order, our customer service team will contact you as soon as possible.

Delivery and Pickup

When you place an order on the website, you will receive a reminder of the expected delivery time. Out team will try to complete the delivery within the expected time, but there is no guarantee that the goods will be delivered to you within the expected time.

The Company insured each order during shipment until the item was delivered or was withdrawn. When you withdraw an item, you will need to sign the receipt confirmation. After signing, you are responsible for the goods. If the picker is not the original purchaser, or if the item is a gift, you accept the signing of the above person as proof of delivery which indicates that the Company has completed your order and you have accepted the relevant transfer of responsibility. The Company reserves the right to update the delivery policy at its sole discretion without prior notice.