Last Update: November 18th, 2018
The Company’s privacy statement
We value the privacy of our customers. Therefore, we will only collect and use your personal data in the manner described in this privacy statement.
1) Collect information from you when necessary or in connection with the transaction.
2) Your information will be retained when required by law or in connection with the purpose of collection.
You can browse the Company’s website without providing your personal information. When you visit our website without a login user account, you will be browsing anonymously and we will not be able to identify you.
We are very happy to hear from you. If you have any comments or suggestions, please email the relevant information to email@example.com
Personal data collection
The Company does not sell, share or trade customer data collected with third parties. Personal data collected online is disclosed only within the group of the Company for internal use. When you create an account of the company, the basic profile we collect from you contains:
2) Shipping address
3) Email address
4) Contact phone number
5) Date of birth
The personal data we collect from you will be used for the following purposes:
1) Ship the goods you bought at the company
2) Provide the latest news on product delivery status and customer support
3) Provide you with information about the goods
4) Process your order, or provide services and information based on your request or through our website
In addition, we will use the information you provide to manage your account, verify and conduct your online payment related transactions, review the information downloaded from our website, identify the website browser, do website user statistics to investigate or send the relevant product or service information that we think is appropriate for you If you do not refuse to receive the message. We may pass your name and address to a third party (such as an express company or supplier) to facilitate delivery.
Note: The express company has the right to ask you to fill in the ID number in order to provide internal customs inspection and check to facilitate the export.
We may retain your order information, but for security reasons we cannot retrieve this information directly. You can log in to your account, access your order details and check your individual order details. You can also manage your personal address, bank details, and subscribed newsletters. It is your responsibility to keep your personal information confidential and not to allow unauthorized third parties to access it. We will not be liable for any improper use of the password.
Personal data security
The Company ensures that all collected data is kept safely and confidentially. We will protect your personal information in the following ways:
1) Restrict access to personal data
2) Maintaining technology products to prevent unauthorized access to computer data
3) When the information is not reserved for green purposes, we will destroy your personal data in a safe situation.
The company uses 128-bit Secure Communications End-to-End Privacy Technology (SSL) to process your financial information. The technology requires at least one trillion years to be cracked and is a recognized high-level security measure.
Disclosure of personal data
The Company will not share your personal information with other organizations other than the companies that provide the company’s website delivery services and related third parties.
In exceptional circumstances, the company may be required to disclose personal information, for example: Disclosure of personal data if there is reason to believe it may help prevent life or health from being threatened or used for law enforcement purposes.
Privacy statement change
The Company reserves the right to modify and change the privacy statement at any time.
Complaint about violation of privacy regulations
If you are dissatisfied with our method of handling customer privacy or complaints, please contact us at firstname.lastname@example.org
The Company promises to meet the following conditions: We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product:
1 The product itself has quality problems
2 Product damage occurred during transportation
3 Incorrect delivery of the goods, the product does not conform to the ordered product, and can apply for return or exchange without affecting the secondary sales.
The following conditions do not apply to 14 days no reason to return:
1 Personal customized goods;
2 The product has been used (the electronic product is considered to have been used once it is energized);
3The commodity and its functional parts, accessories appearance wear;
4 If the outer packaging of the goods is lost or seriously damaged (except for unpacking), it will actually affect the secondary sales of the goods. This situation does not apply for 14 days without reason to return.
5 Others are not suitable for return according to the nature of the goods, and that have been confirmed by you at the time of purchase as not suitable for return of goods;
6 Other circumstances in which the goods are not in good condition affecting the second sale;
How to apply for a return
1. Return and exchange due to personal reasons: Within 14 days from the date of receipt of the goods, send an email to the after-sales service center without affecting the secondary sales. After-sales customer service will accept your request within 1-3 working days after receiving the email, and the freight incurred by the return and exchange shall be borne by yourself.
2. Return and exchange due to quality reasons: Within 14 days from the date of receipt of the goods, send an email to email@example.com to the after-sales service center, the customer service will accept the application within 1-3 working days after receiving the mail. Your request, the freight generated by the return and exchange will be borne by us.
3.About return: Within 14 days from the date of receipt of the goods, please contact the courier company directly. After the courier company receives the goods, the courier company will inform us of the refund related matters. Our company will complete the refund process within 15 working days.
4.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Please indicate the order number, name, phone number and return to the 24-hour online customer service.